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Refund & Cancellation Policy

Effective June 20, 2026

This policy explains how subscriptions, cancellations, renewals, and refunds work for Trestle OS (the “Service”). It supplements our Terms of Service.

1. Free trial

New organizations may receive a free trial. You will not be charged during the trial. If you do not subscribe before the trial ends, your account is downgraded and paid features become unavailable, but your data is preserved.

2. Billing & renewals

  • Paid subscriptions are billed in advance on a monthly or annual basis, depending on the plan you choose.
  • Subscriptions renew automatically at the end of each billing period using your payment method on file, until you cancel.
  • Payments are processed securely by Stripe.

3. Cancellation

You can cancel your subscription at any time from Settings → Billing, or by contacting us. When you cancel:

  • your plan remains active until the end of the current billing period;
  • you will not be charged again after the current period ends;
  • your account then downgrades to the free tier — your data is retained and you can resubscribe at any time.

4. Refunds

  • Monthly plans are generally non-refundable. Cancelling stops future charges but does not refund the current month.
  • Annual plans — if you cancel within 14 days of an initial annual purchase or renewal, you may request a full refund. After 14 days, annual plans are non-refundable for the remainder of the term.
  • We may grant refunds at our discretion in cases of billing errors, duplicate charges, or extended service outages.

5. How to request a refund

Email support@trestle-os.com from the email address associated with your account, including the reason for your request. Approved refunds are issued to your original payment method and may take several business days to appear, depending on your bank or card issuer.

6. Changes to this policy

We may update this policy from time to time. Material changes will be communicated by email or in-app, and the “Effective” date above will be updated.

7. Contact

Questions about billing or this policy? Contact support@trestle-os.com.